sona101 App Privacy Policy

Account Data

When registering or logging in to sona101, name, phone number, and email may be required; these are used to verify the account if the password is wrong

This information is usually kept while the account is active and is reviewed by a limited team for security and legal needs

Device and Technical Data

Your phone model, operating system, browser, and IP address may be logged to diagnose APK install issues; these are quite useful

These logs are usually kept for 90 days to 12 months and are used for security investigations or to keep the system functioning properly when needed

Usage and Behavioral Data

Which pages you viewed, how long you stayed, and which features you tapped reveal site speed; load times for Dhaka or Chittagong users can also be compared

This data is not sold secretly; it is used for general analytics and improving the service

Contact Data

If you message support, your questions, screenshots, and reply history may be kept, so you don't have to repeat the same issue

Typically helpdesk records are kept for up to 24 months, after which unnecessary information is deleted if not legally required

Cookies and Tracking Data

Cookies are used to keep you logged in, remember language preferences, and keep sessions secure; some cookies end when the browser is closed

Only necessary and analytics cookies are used here; you can reduce or disable them from browser settings

Who can view data

Only security, support, and technical team members view the information as needed; personal data is not given to external advertisers

If a third-party payment gateway is used, they may process some transaction data according to their own rules; if you use bKash, Nagad, or Rocket, read those policies separately

Step 1

Check what's in your account

In your profile, check if the name, phone, and email are correct; if wrong, inform support to fix

Step 2

Set Cookie Preferences

If cookies are restricted in the browser, some features may load slowly, but login security often remains

Step 3

Identify Unknown Devices

If you sign in from an unknown device or browser, treat that session separately and, if needed, change your password immediately

Step 4

Keep in Touch

If you have questions about privacy, contact support. Dhaka-based users often receive faster responses when messaging at night

Why Account Security Is Needed

A secure login keeps your profile, game history, and preferences, making it easier to sign in on new devices

sona101 Login information does not go directly to advertising lists; this limit provides extra reassurance for users

Why Technical Logs Are Kept

If device data is not required to detect problems, it is hard to identify APK install or session refresh errors

This helps fix the report, so you don't have to send the same screenshots to support repeatedly

Why Contact Records Are Kept

If there are previous conversations, the team quickly understands the context, leading to quicker resolution

Personal data is viewed only as needed; unnecessary parts are kept separate